Maria Cabrera listens to Kate O'Donnell explain the Presbyterian Hospital application process for financial assistance at Casa de Salud Family Medical Office. Cabrera has acquired medical debt beyond her ability to pay after suffering from a heart attack, and living with severe asthma. O'Donnell is a project coordinator who helps people with severe medical debt manage their accounts with hospitals and collection agencies.
Meet Karla Castañeda. She’s 22, is a single mother, and recently went back to school. Her son is eligible for Medicaid, but she is not because she makes too much money, and her job doesn’t provide her with insurance. To get coverage, she turned to New Mexico’s insurance marketplace.