By Steve Henn
Originally published on Fri February 3, 2012 10:47 am
If you have ever called your bank, your phone company or even your own office and slammed head-on into a voicemail system that has made you want to scream, this story is for you.
That's because several researchers at MIT's Media Lab have decided the time has come to create computers that understand our emotions. They hope computerizing emotional intelligence could improve customer service, create new autism treatments and maybe even help make this weekend's Super Bowl ads more amusing. To help advance this work and gather information, they started a company — Affectiva.
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